8. Data protection information on contact forms and email contact

Communication by contact form

A contact form is available on our website which can be used for electronic contact. The data you enter in the input form is transmitted to us and processed.

Mandatory fields:

  • First and last name
  • Email address

You may optionally provide:

  • Content of the message
  • Address
  • Telephone number
  • Fax number
  • Company

For processing the data, you will be referred to this Data Protection Notice in the context of the sending process.

Communication by email
Alternatively, you have the option to contact us via the email address provided. In this case, the user’s personal data transmitted with the email will be stored.

  • Email address
  • Content of the message
  • Signature if required with
    • First and last name
    • Address
    • Telephone number
    • Company
  • Appendix

The following data is also stored when you submit or receive the message:

  • The date and time when it was sent
  • Quantity of data transmitted
  • User’s e-mail system
  • Encryption strength of the transport
  • SPAM filter analysis (if necessary also of the sending system)
  • Message ID of the sending system
  • Reply email address

Please note: Communication by email may be subject to security loopholes. For example, emails may be stopped and viewed by unauthorised persons during online transmission. If we receive an email from you, we assume that we are entitled to answer you by email. Otherwise we must explicitly refer you to another means of communication.

Neither form of contact entails forwarding of your data to third parties. The data is used exclusively to process your enquiry.

8.2 Legal basis for data processing
The legal basis for the processing of data that is transmitted when sending a “general enquiry” or an email is Article 6(1)(f) GDPR.

If pre-contractual measures or the conclusion of a contract are the reason for the establishment of contact, the legal basis for this is Article 6(1)(b) GDPR.

8.3 Purpose of data processing
The processing of the personal data transmitted solely in order to process your enquiry. This also constitutes the required legitimate interest in the processing of the data.

The other personal data processed during submission is used to prevent misuse of the contact form and ensure the security of our IT systems.

8.4 Duration of storage
The data entered in the contact form is deleted, depending on the purpose, i.e. when the respective conversation with the user has ended and the deletion is not prevented by a potentially re-establishment of contact or legal considerations (retention periods, traceability) prevent this.

8.5 Right to object and right to rectification
The user has the possibility of withdrawing his or her consent to the processing and storage of his or her personal data at any time. All personal data stored in the course of establishing contact will be deleted in this case, unless legal consideration (retention periods, traceability) prevents this.

In case of deletion, the conversation cannot be continued.

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